Orders
How do I make a purchase?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How do I know if my order is confirmed?
Once you go through the checkout process and finalize the transaction, you will see a confirmation message, which will include the items you purchased as well as your order number.
Additionally, you will receive an email confirmation containing all the details of your order.
Please keep this email confirmation handy as we may require the order details should you decide to request a refund or an exchange.
Please see or return/exchange policies here.
Can I change my shipping address after my order is placed?
We may be able to accommodate a change of shipping address if the order has not been shipped yet.
Should you require such a change, please contact us immediately at 514-448-6464 and we will do our best to make the modification.
Shipping & Returns
Do you ship internationally?
Not at this time. For the moment, we only ship to locations in Canada.
When will my order be shipped?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.